Is the reflector dirty? Please wipe with microfiber cloth.Is there a protective film still on the reflector? If so, please remove.Try placing a plain sheet of 8.5'x11' white copy paper underneath the base (longways) and use that to place the pieces on top of. If you're playing a game other than Masterpiece, Monster, or Newton, make sure you aren't playing on the Creative Board.You should also make sure the board has been wiped clean between each drawing. If you're playing Masterpiece, Monster, or Newton with a Creative Board, make sure the Creative Board is oriented correctly in front of the device, with the Osmo logo sitting next to the device and with the little red bumps sitting on each side of the base.If a lot of light is coming from behind your device, there may be lots of shadows where the camera is trying to see. Spot lights like desk lamps directly on the play area can create glare which can cause issues. Are you using Osmo in an area with very low light? Try increasing the lighting in the room.If this is the case, try sliding your pieces so that they're centered in front of the device. The pieces may be too close or too far away for Osmo to see.In this case, take your hands away from the pieces and Osmo should recognize them. Your hands may be covering the pieces.Refer to our complete list of compatible devices. Make sure that the base and reflector that you are using are compatible with your device.
Please make sure the text matches your iPad model. If you look down on the white base, you should see text like 'iPad Air - iPad Mini' or 'iPad 2- iPad 3 - iPad 4'. If you are using Osmo with the classic iPad base, make sure that the inserts in the base are correct for your iPad model.You should see yourself on screen, if you see a black screen or the app crashes, there is an issue with your camera hardware.Start FaceTime on your iPad or the camera app on your Amazon Fire tablet.If that does not help, the main cause of these errors we've seen is camera hardware issues. Here are the instructions for iPads and Amazon Fire tablets. The next thing to try is to restart your device and see if the game runs. If an app is listed as "on", then tap on it and enter your restrictions passcode. To ensure the games appear in that section, you need to go to to Settings > General > Restrictions. If you're using an iPad, please make sure that the Osmo games are checked under Settings > Privacy > Camera. Detection issues can be due to one of the following reasons: